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Transfers
Transferring to a new Entrant
Transferring to a new Event
Transferring to a new Ticket
I can't see a transfer button?
MyRaceNation
How to log into your MyRaceNation account
My events are not listed when I log into MyRaceNation account
Editing my Entry details
How to invite members to your team
To view your donors
I can't see my name on the entrants list
Refund Protect
How to apply for a refund if you have purchased Refund Protect
What is Refund Protect
RaceNation Ballot
Find out more
How can I prevent Individuals from signing up multiple times to increase their chance of success?
What payment options are available for entrants when entering a ballot?
SportsGiving
Sharing your SportsGiving page
Customising your SportsGiving fundraising page from your MyRaceNation account
Why do you ask for a mobile number when I sponsor someone?
How will my card be billed?
Enabling your SportsGiving Fundraising page
Create a standalone SportGiving fundraising page through SportsGiving/ MyRaceNation
Adding an Offline Donation
Creating a Fundraising Activity through SportsGiving/ MyRaceNation
How to create a RaceNation SportsGiving account
SportsGiving fundraising page - view donations
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RaceNation App
Live Entrant Tracking Set Up
How to find an event or entrant on the RaceNation App
Event Organisers - How to include the RaceNation App on an event
Entering an event
How do I contact your support team?
Can I get a refund?
I have entered but have had no emails or any confirmation.
I cannot see the payment screen
Why was my card declined?
Using Discount Codes
Creating or Joining a Group
How to use your account credit
Adding merchandise to your entry
Event Organisers
Cancelling an entrant (Event Organiser instructions only)
Can I add my event to RaceNation?
Your event in your branding; a complete white-labelled solution
Apply Account Credit to an Entry
Event click through tracking & conversion statistics
Charity Admin Panel access
How to activate transfers
What is Account Credit?
How to Scan entrants using the RaceNation App
How to send communications to entrants
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Event Day Scanning
How to Withdraw Entrants
How to access your scanning checkpoint
How to Scan an entrant in
How to manage authorisation for access to scanning & checkpoint control
What are the different scanning user levels?
RaceNation Timing & Results
How to Submit Results Through Strava - App
How to Submit Results Through Manual Submission-App
How do I view the results leaderboard?
How to Submit Results Through RaceNation Timing - App
How can I submit my race time?
How to Submit Results Through Strava - Browser
How to create a results leaderboard:
How do I approve or reject an entrant’s results submission?
How are results submitted via scanning?
How many Strava activities can I submit at one time?
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