How can we help?

• My events are not listed when I log into MyRaceNation account
• How to log into your MyRaceNation account
• To view your donors

• Transferring to a new Event
• Transferring to a new Entrant
• Transferring to a new Ticket

• Tracking Set Up
• Event Organisers - How to include the RaceNation App on an event
• How to find an event or entrant on the RaceNation App

• How do I contact your support team?
• I have entered but have had no emails or any confirmation.
• Can I get a refund?
• I cannot see the payment screen
• Why was my card declined?

• How will my card be billed?
• Sharing your SportsGiving page
• Why do you ask for a mobile number when I sponsor someone?
• Customising your SportsGiving fundraising page from your MyRaceNation account

• Can I add my event to race nation?
• Cancelling an entrant (Event Organiser instructions only)
• Your event in your branding; a complete white-labelled solution
• Event click through tracking & conversion statistics

• How to Submit Results Through Strava - App
• How to Submit Results Through Manual Submission-App
• How to Submit Results Through RaceNation Timing - App
• How can I submit my race time?
• How do I view the results leaderboard?
• How do I approve or reject an entrant’s results submission?
• How to create a results leaderboard:
• How are results submitted via scanning?
• Can I add results through multiple results submission?
• How do I add multiple results through Manual submission?

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• What is Refund Protect
• How to apply for a refund if you have purchased Refund Protect