How can we help?

• Transferring to a new Event
• Transferring to a new Entrant
• Transferring to a new Ticket

• How to log into your MyRaceNation account
• My events are not listed when I log into MyRaceNation account
• To view your donors

• How to apply for a refund if you have purchased Refund Protect
• What is Refund Protect

• Find out more
• How can I prevent Individuals from signing up multiple times to increase their chance of success?
• What payment options are available for entrants when entering a ballot?

• Sharing your SportsGiving page
• How will my card be billed?
• Why do you ask for a mobile number when I sponsor someone?
• Customising your SportsGiving fundraising page from your MyRaceNation account

• Tracking Set Up
• How to find an event or entrant on the RaceNation App
• Event Organisers - How to include the RaceNation App on an event

• How do I contact your support team?
• Can I get a refund?
• I have entered but have had no emails or any confirmation.
• I cannot see the payment screen
• Why was my card declined?
• Creating or Joining a Group
• How to use your account credit
• Using Discount Codes

• Cancelling an entrant (Event Organiser instructions only)
• Can I add my event to RaceNation?
• Your event in your branding; a complete white-labelled solution
• Event click through tracking & conversion statistics
• Apply Account Credit to an Entry
• What is Account Credit?
• Charity Admin Panel access
• How to Scan entrants using the RaceNation App
• How to activate transfers

• How to Withdraw Entrants
• How to access your scanning checkpoint
• How to Scan an entrant in
• How to manage authorisation for access to scanning & checkpoint control
• What are the different scanning user levels?

• How to Submit Results Through Strava - App
• How to Submit Results Through Manual Submission-App
• How to Submit Results Through RaceNation Timing - App
• How can I submit my race time?
• How do I view the results leaderboard?
• How do I approve or reject an entrant’s results submission?
• How to create a results leaderboard:
• How are results submitted via scanning?
• How to Submit Results Through Strava - Browser
• How many Strava activities can I submit at one time?

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